Terms & Conditions

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Effective Date: January 1, 2025

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1. Overview

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These Terms & Conditions govern your use of ALM Networking’s AI receptionist services. By using our services, you agree to these terms.

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2. Service Description

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ALM Networking provides automated receptionist features including:

• Incoming/outgoing call handling

• Appointment and reservation scheduling

• Pickup/delivery processing

• SMS confirmations and updates

• Customer identity management

• Multi-call support

• API and webhook integrations

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3. User Responsibilities

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You agree to:

• Provide accurate business and customer information

• Not use the service for illegal or abusive purposes

• Maintain responsibility for your own business operations and customer interactions

• Contact your phone carrier to set up call forwarding so all business calls route to the AI receptionist number provided by ALM Networking

• Provide ALM Networking with the necessary API keys, webhook URLs, or access tokens required to integrate with your ordering, reservation, or POS systems

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4. Service Availability

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Service Availability We strive for high availability but do not guarantee uninterrupted service. Scheduled or emergency maintenance may occur.

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5. Payment Terms

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• Payment is required to activate service.

• Refunds are only provided under the conditions described in our Refund Policy.

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6. Acceptable Use

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You may NOT:

• Attempt to hack, bypass, or reverse-engineer our systems

• Use the service for harassment, fraud, or harmful activities

• Upload or transmit malicious content

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7. Limitation of Liability

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ALM Networking is not responsible for:

• Losses caused by user error

• Missed appointments due to incorrect user settings

• Downtime caused by third‑party providers

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8. Termination

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We reserve the right to suspend or terminate accounts for misuse or violation of these terms.