Privacy Policy

Effective Date: January 1, 2025
Business Name: ALM Networking
Contact Phone: 226-505-6384
Email: AlmNetworking01@gmail.com

1. Introduction

ALM Networking ("we", "our", "us") operates a fully online AI receptionist service that handles incoming calls, appointment scheduling, pickup and delivery processing, reservations, customer identity management, multichannel calling, SMS confirmations, and integrations with external systems using API or webhook connections.

We take privacy seriously. This Privacy Policy explains how we collect, use, store, and protect personal information.

2. Information We Collect

We only collect information necessary to provide our services, including:

Caller names
Phone numbers
Email addresses (when required for bookings)
Call transcripts
SMS conversation logs
Order history or recent orders

3. How Information Is Used

We use collected data to:

Answer calls and manage communication
Book appointments, reservations, or service requests
Provide SMS updates and confirmations
Process pickups, deliveries, and customer support
Store customer history for faster identification
Improve service quality and system accuracy

4. Data Storage & Security

We use a local, internal database accessible only through our secured codebase.
No customer information is stored on external hard drives or public servers.
Access to all systems is authenticated and logged.
Information is encrypted in transit and at rest when applicable.

5. Third‑Party Integrations

We use third‑party services for telecommunications, AI processing, and API connectivity. These providers may process data on our behalf. We do not publicly list vendor names on this website; however, we ensure that all providers meet industry‑standard security and privacy requirements.

6. Cookies & Website Analytics

Our Wix-hosted website may use cookies or analytics tools for:

Tracking website performance
Security and fraud prevention
Improving user experience

7. Data Sharing

We do not sell or share personal information with unauthorized parties. Data may be shared only when required to:

Provide core communication or booking functionality
Comply with legal obligations

8. Data Retention

We retain call and customer information only as long as necessary to provide services or meet legal requirements.

9. Your Rights

Depending on your region, users may request:

Access to their data
Corrections or updates
Deletion of their information
Restrictions on processing

To submit a request, email AlmNetworking01@gmail.com.

10. Updates to This Policy

We may update this Privacy Policy as needed. The latest version will always be posted on this page.